Frequently Asked Questions

  • How far in advance do I need to reserve my tour? Can I wait and book when I am there?
  • You would be wise to book in advance if you have an idea of your day and time.   We find that morning flights tend to fill up about two or so weeks in advance.   We do almost always have some afternoon times open so if you would rather wait until you are here, then book, you can do so but there will be less availability.  You can book up to 6 months in advance, and since we do not put a hold on your credit card there is no reason not to book if you have a plan in mind.

  • Do people experience motion sickness on the planes?
  • We try to limit the motion you will feel on the plane.  We do our very best to keep the turns shallow and the motion to a minimum so that you can focus on the beautiful scenery and not have to worry.  But, there are windy days here and that does create turbulence in the air.  We try to avoid the more turbulent areas and to minimize turning as much as possible.  You will not feel as much motion in a plane as you will on a boat, it’s more like a bus, but on a windy day, it is like a bus on a winding road.  If you are motion sensitive in a car, this is similar.

  • Should I take anything for motion sickness?
  • If you are sensitive to motion in the car, then yes, take Dramamine or Bonine or whatever you would normally take on your boat tour.  We do have ginger candies for everyone and they do help settle the stomach a little bit.

  • Is one plane better than the other to avoid motion sickness?
  • Not really, the AirVan and the Cessna are fairly similar in size in this regard and buffer against the wind in the same manner.

  • Do you feel more or less sick on a helicopter tour if you are motion sensitive?
  • Most people have said they felt much worse on the helicopter because it has the additional motion of spinning and swooping added in, plus constantly turning your head as the heli spins.

  • What about the weather? What happens if it is cloudy or raining?
  • Unfortunately, we do have rainy days out here.  We try hard to work with you and reschedule if possible, especially if it looks like the weather will be improving during your stay.  So we do suggest booking in the early part of your stay so there will be another day to reschedule to if needed.

  • Will I be charged if we have to cancel due to weather?
  • If we cancel your tour due to weather you will be immediately refund your full payment. We generally are the first tour operator to cancel because we don’t want to make you pay to go up and see clouds.  But sometimes you just have to go and see what you can see because the weather just isn’t going to give us a break.

  • Is it best to book online, to call you, or to go to see my concierge?
  • It really is best to book direct with us, either using the online reservation system or calling us.  We do have some great activity desks and concierges out here, but they all get a commission so for the very best prices I suggest go directly to the vendor, at least that is how it works for us!